Unlocking the power of Augmentative and Alternative Communication (AAC) in the business world

Ever been in a meeting where one person’s insights couldn’t quite make it into the discussion because of a communication barrier? They may have fantastic ideas but need a different way to communicate them. That’s where Augmentative and Alternative Communication (AAC) comes in—it’s not just a tool, but a set of strategies that makes sure everyone’s voice can be heard, regardless of their ability to rely on natural spoken communication.

AAC incorporates both unaided methods like gestures and sign language and aided AAC methods, such as communication boards, speech-generating devices (SGDs), and tablet apps. From low-tech solutions like symbol cards to advanced AAC devices using eye gaze technology, AAC offers communication methods that meet the needs of individuals with various communication impairments.

In professional settings, AAC tools can be essential, allowing employees with complex communication needs to engage fully with their teams, participate in presentations, and achieve their professional goals. Let’s see how AAC works, the types of AAC tools, and why integrating AAC into the workplace can enrich business communication for everyone involved.

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What is Augmentative and Alternative Communication (AAC)?

AAC, short for Augmentative and Alternative Communication, is a broad term for methods and tools that support or replace spoken communication. Individuals with severe disabilities who cannot rely on spoken language often use AAC, including those with conditions like autism, cerebral palsy, or congenital disabilities. Some people may need AAC temporarily after an injury or surgery, while others might rely on these tools throughout their lives.

Types of AAC can be divided into augmentative communication (which adds to existing verbal abilities) and alternative communication (which replaces spoken communication entirely). In a professional context, AAC helps people who might otherwise struggle to interact in traditional spoken exchanges, enabling them to bring their full talents and skills to the workplace.

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Why is AAC important for communicating in business?

AAC isn’t just a tool for social inclusion—it’s a bridge that allows people to engage professionally, making the workplace more inclusive and dynamic. Here’s why AAC is so valuable in business:

• ‍Meeting diverse communication needs: AAC provides multiple ways to communicate, ensuring that employees with speech or language difficulties can contribute to team meetings, brainstorm sessions, and presentations.
• ‍Supporting talented individuals: People with complex needs of communication bring unique perspectives. AAC helps them overcome communication barriers, whether through low-tech devices, sign language, or speech-generating tools, empowering them to participate fully.
• ‍Boosting productivity and collaboration: Clear communication minimizes misunderstandings, leading to smoother collaboration and increased productivity. AAC systems help employees engage on equal footing, creating a more cohesive work environment.

Organizations are increasingly recognizing the benefits of meeting the communication requirements of all employees, and AAC is key to fostering inclusion.

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Different types of AAC: Low-Tech to High-Tech

AAC encompasses a wide range of communication devices, from basic tools to sophisticated technology. AAC users often rely on different types of AAC depending on the context, and many may use AAC in combination with natural communication methods, like body language.

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1. Low-tech AAC

Low tech AAC options don’t require batteries or power sources and can be highly effective. Examples include:

• ‍Communication boards: These are often customized with symbols, words, or images that the user points to. They’re quick to set up and suitable for everyday conversations in business or casual settings.
• ‍Symbol cards: Some AAC users, particularly children and adults with severe needs of communication, may use symbol cards to represent common phrases or responses.
• ‍Gestures and facial expressions: Basic but effective, gestures are often used in combination with AAC tools. Body language and facial expressions help augment verbal and nonverbal communication for AAC users.

Low-tech solutions are easy to use and reliable, making them a go-to option for backup communication.

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2. High-tech AAC

High-tech systems of AAC are usually electronic and can provide more complex communication options, making them ideal for professional settings. Some examples include:

• ‍Speech-generating devices (SGDs): Devices like SGDs convert typed text into spoken language, which is essential for formal presentations or meetings. These tools allow AAC users to communicate more naturally and effectively in real-time.
• ‍Tablets with AAC apps: Many AAC users communicate using tablet apps like Proloquo2Go, which allow for a range of vocabulary, symbols, and customization. Tablets are also useful for remote work settings and can sync with other devices for versatile communication.
• ‍Eye gaze and adaptive switches: For those with limited mobility, eye gaze technology and adaptive switches enable users to navigate AAC devices by moving their eyes or using slight gestures. These advanced tools help people communicate hands-free, which can be crucial for those with significant physical limitations.

Both high-tech and low-tech AAC options play important roles, with high-tech devices often providing additional vocalization options through customizable voice outputs.

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How does AAC enhance business communication?

AAC has a transformative impact on many aspects of business communication, from day-to-day interactions to formal presentations. Let’s look at how AAC helps in some key areas:

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1. Meetings and presentations

AAC tools allow AAC users to participate fully in meetings and business communication events. Imagine a team meeting where someone using an SGD shares insights or feedback, or a speech-language pathologist provides input through a tablet app. Tools like these allow individuals with speech impairments to deliver their ideas just as clearly and confidently as anyone else.

In fact, Prezent is one tool that makes presentations easier by offering structured, visual templates that can enhance an AAC user’s presentation, helping them keep the audience engaged with a well-organized flow of information.

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2. Written communication

Written communication is key in many workplaces, and AAC systems support users in creating clear, professional emails, messages, and documents. Text-to-speech software and predictive text features help AAC users compose messages quickly, meeting the demands of a fast-paced work environment.

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3. Networking and team building

AAC tools make it easier for individuals with disabilities to participate in networking events, workshops, and team-building exercises. AAC provides ways for individuals to introduce themselves, share insights, and respond to others in a way that makes networking feel inclusive and comfortable.

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4. Remote work and virtual communication

Remote work settings rely heavily on virtual communication, and AAC-compatible software helps AAC users communicate effectively during video calls, group chats, and online meetings. These tools allow users to contribute meaningfully to virtual collaboration without feeling restricted by physical distance.

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Building an Alternative and Augmentative Communication - friendly workplace

Creating a supportive environment for AAC users starts with understanding and meeting the communication needs of persons with disabilities. Here are a few ways to build an AAC-friendly workplace:

• ‍Provide accessibility training: Training can go a long way in helping staff understand AAC tools, how they work, and how to interact with AAC users. For example, learning not to interrupt an AAC user while they’re communicating or understanding the basics of AAC-supported communication like body language and facial expressions builds respect.
• ‍Invest in AAC-compatible technology: Simple tools like tablets or communication boards can be a smart investment, especially when customized for each user’s role. Systems of AAC don’t always require a large budget; many options are affordable, particularly for companies that partner with AAC-related organizations.
• ‍Foster inclusivity in meetings: Providing materials, such as agendas or presentation notes, in advance can help AAC users prepare phrases or responses before meetings. This gives everyone the chance to follow along and contribute meaningfully.
• ‍Encourage open communication: Promoting a culture where communication diversity is celebrated, and contributions from all are recognized, enhances morale and collaboration across the board. Adults with complex communication needs should feel as valued as anyone else in the room.
• ‍Work with AAC specialists: Consulting with speech-language pathologists or therapists trained in AAC systems can help organizations assess which AAC devices or tools best support an employee’s role.

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Frequently asked questions (FAQs)

1. What are the different methods of communication that people use within an AAC system?

AAC systems include both unaided and aided methods of communication. Unaided methods, such as gestures, facial expressions, and sign language, rely solely on the user's body. Aided methods involve tools or devices, ranging from communication boards to speech generating devices (SGDs). A well-rounded AAC system often includes both multimodal methods, allowing users to communicate in multiple ways based on the situation.

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2. How can people choose the right AAC system to meet their communication needs?

Finding the right AAC system depends on the individual’s specific communication needs, physical abilities, and the types of environments where they’ll be using AAC. People often work with speech-language pathologists and other professionals to evaluate both unaided and aided options. The selection process may also consider prerequisites like cognitive or motor skills, with professionals guiding users to try different strategies and tools to determine the most effective solution.

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3. What are speech-generating devices, and how do they assist persons with severe disabilities?

Speech generating devices (SGDs) are electronic AAC tools that produce vocalized speech when a user selects words, phrases, or symbols. These devices assist persons with severe disabilities by allowing them to communicate verbally, enhancing their independence in personal, educational, and professional settings. SGDs vary widely in complexity, from basic models that generate simple phrases to advanced devices with extensive vocabulary options, making them customizable to fit the needs of persons with severe communication limitations.

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4. How can individuals learn how to use different AAC tools effectively?

Learning to use AAC tools, especially speech generating devices, typically involves working with a trained professional such as a speech-language pathologist. These specialists help individuals learn how to use their chosen AAC system, providing training on the system’s features, vocabulary organization, and usage in daily settings. Many AAC tools also come with media resources or user guides, while ASHA corporate partners often offer support and training to help users become proficient.

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Presenting with AAC system: Tool for a seamless experience

For augmentative and alternative communication users, delivering a presentation can be intimidating, but with today’s tech, it doesn’t have to be. In fact, tools like Prezent can help AAC users create clear, interactive slides that improve their communication flow. By providing templates and structured visual aids, Prezent helps AAC users focus on what they’re saying rather than how they’ll say it, making presentations easier to navigate and more engaging for listeners. Create a free account or get a free demo with experts to understand the complete features.

AAC-enabled presentations illustrate how AAC can help individuals feel confident in their communication abilities, whether they’re using speech-generating devices or tablets. With the right tools, AAC users can lead presentations that highlight their expertise and add value to any business discussion.