IT Engineer (Level 1)
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Location
Chennai
Type
Full-Time
Department
Sales
Salary
$60,000 USD
Job Description:
Posted on:
July 25, 2024
We are looking for an experienced, inquisitive, and highly analytical sales operations analyst to join our sales operations department. A passionate data-centric storyteller to help conceptualize and dig deeper into the data to guide us through decision-making scenarios. This person will play an influential role in the day-to-day and overall strategy of the sales operations department and help inform stakeholders with data to drive better business decisions.
Key Responsibilities:
- Supports data collection and analysis of Salesforce performance across all regions.
- Leverages proprietary data sets to generate insight through descriptive statistics to help monitor our KPI’s, targets, and business drivers.
- Helps with the development of dashboards and automation of the sales performance reporting for the executive team in a timely manner.
- Assists with modeling and calculations of annual commission plans during budget season.
- Generates forecast and sales analysis reports
- Builds data/insights for presentation slides to support global monthly and quarterly senior executive presentations.
- Responds to ad-hoc quantitative and qualitative sales analysis on current quarter and future quarter metrics and insights against targets.
Must Haves:
- Collaborative and supportive of teammates. Leads with positivity and demonstrates attention to detail when engaging with stakeholders.
- Build relationships with others in the department and work effectively with cross functional teams like finance, marketing, inside sales, sales and accounting.
- 5+ years of experience working with sales data.
- Ability to manage multiple requests/projects, while proactively packaging insights in support of the sales operations function.
- Ability to take initiative on reporting with little direction.
- Understanding of key sales metrics and alignment to business requirements.
- Excellent Excel, Powerpoint and Word knowledge.
- Experience using Salesforce CRM.
- Excellent verbal and interpersonal communication.
Benefits & Perks:
We have a full package of competitive benefits and perks, which include:
- One-time home office set up stipend
- Monthly Remote Work Enablement Stipend
- Professional Development Reimbursement
- Wellbeing Benefits (Headspace, etc)
- Flexible paid time off, paid leave for new parents, and flexible work hours
- Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
- Employee stock options
Job Location: Chennai (on-site support role)
Employee Location: Chennai
Role: IT Engineer (Level 1)
Shift Timings: 10 am to 6 pm IST
Our Mission
Prezent is on a mission to transform how enterprises communicate. Founded in 2021, we have rapidly grown into a 200+ person, fully remote team that’s backed by $40+ million in venture funding. Our AI-powered productivity platform, ASTRID, is the first solution purpose-built for enterprise communication needs—delivering up to 90% time savings and 60% cost reduction in presentation development.
Our Vision
We believe that effective communication accelerates business impact. By automating design best practices and tailoring content to audience dynamics, Prezent empowers teams to craft clear, engaging, and on-brand presentations at scale. Our focus is on enabling Fortune 2000 companies—particularly in industries like healthcare, biopharma, high-tech, banking, and insurance—to achieve better alignment, faster decision-making, and stronger business outcomes.
Growth Trajectory
- Rapid ARR Growth: We aim for 100% YoY revenue expansion—an ambitious but achievable target given our historical track record.
- Path to Profitability: With strong product-market fit and significant capital raised, we anticipate a clear route to profitability in the next 2 to 4 years, should we choose that path.
Role Overview
Looking for a motivated and detail-oriented IT Engineer (Level 1) to join our IT support team. This entry-level role is responsible for providing first-line technical support to end users, maintaining hardware and software systems, and assisting in the daily operations of IT infrastructure. The ideal candidate will have a strong interest in technology, excellent problem-solving skills, and a customer-first attitude.
Key Responsibilities
- Provide first-level technical support to internal users via helpdesk tickets, email or phone.
- Diagnose and resolve hardware, software, and network issues.
- Set up and configure laptops, desktops, and other peripheral devices.
- Configure and courier the laptops for the new joiner and existing employees.
- Collect back the laptop and other assets from the employee who leaves the company and keep it ready for the next use.
- Coordinate with the vendors for laptop shipment, tracking and other aspects.
- Install, configure, and update operating systems and application software.
- Manage user accounts, passwords, and access permissions.
- Maintain IT hardware inventory stack up to date.
- Conduct Asset audits on a regular basis and create reports.
- Document IT processes, support tickets, and common troubleshooting steps.
- Escalate complex issues to higher-level IT staff as needed.
- Support routine backups, patch management, and basic cybersecurity measures.
Must-Have Qualifications
- Associate degree or higher in Computer Science, Information Technology, or related field (or equivalent experience).
- 0–2 years of experience in an IT support or technical role.
- Basic understanding of Windows and/or macOS environments.
- Familiarity with computer hardware, networking fundamentals, and troubleshooting tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively.
Benefits
- ESOPs: You’ll be eligible for Employee Stock options.
- Comprehensive Benefits: Flexible, top-tier benefits package in line with India market standards.
- Professional Growth: Thrive in a fast-paced environment that encourages innovation, continuous learning, and career progression.
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About Prezent:
HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,500+ companies across industries and 23M+ developers worldwide. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!HackerRank is a proud equal employment opportunity and affirmative action employer.
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