podcast

Effective communication is crucial for collaborative discussions across functions to increase awareness and identify potential safety issues as early as possible, and building meaningful relationships across cross-functional teams is key to achieving this standard. In this episode, we hear from the Associate Director of Strategy and Business Planning for Global Patient Safety Evaluation at Takeda, Hamilton Gilbert.

Communication acts as a powerful tool in building a highly engaged and productive workforce. When communication channels are open and clear, employees are more likely to understand their roles in achieving organizational goals and motivate them to contribute their best. The trick lies in learning how to leverage communication to increase that engagement. In this episode, we hear from Michelle Heath, Strategy and Planning Manager at Cisco.

Who we are selling to, and what we are selling, dictate the how behind our sales strategies. Accordingly, as we shift from product to service sales, and expand from a domestic to global focus, the rules of the game begin to change–learning how to embrace these new paradigms quickly impacts our success. In this episode, we hear from the Director of Global Service Sales at Cisco, Kassie Davey.

Sustainability is not just about protecting the environment, but also about creating social and economic value for present and future generations. Setting clear and measurable parameters and continually communicating our long-term vision to stakeholders will help us hold accountability and track our progress. In this episode, we hear from the Senior Director of Business Planning and Operations at AstraZeneca, Jessie Sweet.

Internal communication helps shape workplace culture, disseminate important information to our organization at scale, and inspire our teams to direct actions. However, its effectiveness is dictated by whether the communication is sent via the proper channel and with the right messaging to land with its audience. In this episode, we hear from the Associate Director of Digital Communications, Design, and User Experience at Alcon, Jessica Griffin.

Understanding our audience in a nuanced manner is critical before we begin to draft our words, create pitch perfect tone, and design our slides. In doing so, we vastly increase the likelihood of achieving the desired outcome of our communication, and avoid losing audience engagement. In this episode, we hear from the Chief Credit Officer of Sunflower Bank, Jennifer Norris.

Design thinking is a methodology that starts with identifying the real problem, recognizing the needs of users, prototyping solutions, and working through an iterative process. When leveraged properly, it has the potential to unlock amazing ideas and innovative solutions. In this episode, we hear from the Global Vice President of IBM UX Research, Karel Vredenburg.

Communication is the lifeblood of a great user experience. By taking into consideration the factors affecting UX namely: productivity, confidence, and outcome, we guarantee a successful user engagement. In this episode, we hear from the Lead Design Researcher at GE Healthcare, Katie Smiley.

Speaking the language of inclusivity represents a cultural cornerstone for organizations that lead into the future. Ultimately, prioritizing inclusivity in business communication is not only a moral imperative but also a strategic advantage that drives success and sustainability in today's interconnected and diverse world. In this episode, we hear from the Associate Director and Planning Lead at Johnson & Johnson, Brittany Witherspoon.

Visual storytelling transcends the power of mere words by conveying our message with greater impact and efficiency. Mastering this presentation skill allows one to captivate the attention of the viewer, which in turn increases engagement, and content retention. In this episode, we hear from the Founder of Milani Creative, PJ Milani..

Great ideas don’t always translate to great successes. The reality is that oftentimes the impact of scientific innovations is capped by our ability to communicate that discovery. As such, learning how to passionately and effectively communicate these breakthroughs is essential for innovators who want to make a difference. In this episode, we hear from the Head of Business Development at Certus Critical Care Inc. Dr. Lucas Neff, and the Chief Surgery Resident at Atrium Health Wake Forest Baptist Dr. Maggie Bosley.

While automated responses can be a helpful way to communicate with customers at scale, there is always a risk that we lose the human element. But when our communication channels are customized and customer-centric in their delivery, they can create a more seamless and meaningful customer experience. In this episode, we hear from the Head of Customer Experience Services Operations for Customer Experience Strategy, Automation & Enablement at HPE, Matt Harmon.