Enterprise Customer Success Manager
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Location
Remote (USA)
Type
Full-Time
Department
Sales
Salary
$60,000 USD
Job Description:
Posted on:
July 25, 2024
We are looking for an experienced, inquisitive, and highly analytical sales operations analyst to join our sales operations department. A passionate data-centric storyteller to help conceptualize and dig deeper into the data to guide us through decision-making scenarios. This person will play an influential role in the day-to-day and overall strategy of the sales operations department and help inform stakeholders with data to drive better business decisions.
Key Responsibilities:
- Supports data collection and analysis of Salesforce performance across all regions.
- Leverages proprietary data sets to generate insight through descriptive statistics to help monitor our KPI’s, targets, and business drivers.
- Helps with the development of dashboards and automation of the sales performance reporting for the executive team in a timely manner.
- Assists with modeling and calculations of annual commission plans during budget season.
- Generates forecast and sales analysis reports
- Builds data/insights for presentation slides to support global monthly and quarterly senior executive presentations.
- Responds to ad-hoc quantitative and qualitative sales analysis on current quarter and future quarter metrics and insights against targets.
Must Haves:
- Collaborative and supportive of teammates. Leads with positivity and demonstrates attention to detail when engaging with stakeholders.
- Build relationships with others in the department and work effectively with cross functional teams like finance, marketing, inside sales, sales and accounting.
- 5+ years of experience working with sales data.
- Ability to manage multiple requests/projects, while proactively packaging insights in support of the sales operations function.
- Ability to take initiative on reporting with little direction.
- Understanding of key sales metrics and alignment to business requirements.
- Excellent Excel, Powerpoint and Word knowledge.
- Experience using Salesforce CRM.
- Excellent verbal and interpersonal communication.
Benefits & Perks:
We have a full package of competitive benefits and perks, which include:
- One-time home office set up stipend
- Monthly Remote Work Enablement Stipend
- Professional Development Reimbursement
- Wellbeing Benefits (Headspace, etc)
- Flexible paid time off, paid leave for new parents, and flexible work hours
- Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
- Employee stock options
Location: 100% remote
Employee Location: USA
Role: Enterprise Customer Success Manager
The Customer Success team is responsible for driving adoption and long-term value realization for our customers by helping maximize desired outcomes. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales, etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as a Prezent customer.
To excel in this role, we are seeking candidates with 5 to 7 years of relevant work experience as a Customer Success Manager. As a valuable member of our team, you will need to demonstrate strong communication and relationship-building skills. Your ability to understand customer needs and translate them into effective strategies will be essential in driving customer satisfaction and success.
Responsibilities:
- Manage all post-sales activity for Prezent customers in the region through strong relationship-building, product knowledge, planning and execution
- Be consultative and build in-depth relationships and a complete understanding of customer business goals and objectives
- Ensure that a plan is in place with each customer for deployment, change management and adoption programs
- Introduce and implement new products and features as they become available
- Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
- Track accounts to identify churn risk and work actively to eliminate that risk
- Be the voice of the customer to our internal stakeholders (engineering, product, sales, and executive leadership teams) and provide internal feedback on how Prezent can better serve our enterprise customers
- Work closely with Product on identification and tracking of product improvement requests, troubleshooting, and bugs
- Simultaneously manage multiple customers of differing sizes who are at different points in the account lifecycle
- Evangelize customer success stories with the Marketing team
- Above all, put customer's needs first.
- Collaborate with the Sales team to support renewal and upsell opportunities, ensuring high customer retention rates.
Qualifications:
- Experience in Customer Success, Consulting, Sales, or Account Management
- Experience working directly with large enterprise customers and C-level executives
- SaaS experience is a must
- Working knowledge of common SaaS solutions such as Salesforce, O365, Zoom, and G Suite is a plus
- Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus
- Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders
- Has handled difficult customers or situations and can demonstrate resolutions.
- Proficiency in Salesforce and ServiceCloud preferred
- You enjoy planning, adjusting, executing, winning, and celebrating as a team.
About Prezent:
Prezent is a VC-funded AI-powered communication productivity platform for enterprise teams. Prezent empowers enterprise teams to create hyper-personalized business presentations fast and distribute them instantly. It’s the only AI-powered platform that combines audience empathy, business understanding and beautiful design. Individuals save 60% – 70% of time to make presentations. Founder and CEO (Rajat Mishra) was the ex-Senior Vice President at Cisco Systems running a $14B CX business. He has been recognized by Wharton Business School’s and Silicon Valley’s “40 under 40”. The founding team are proven engineering and product leaders and experts in this space. Initial customer and investor interest are very strong. This is an opportunity to join a growing and A+ team, to own a large piece of the engineering and build the next-great company. Attractive compensation and equity.
Top Reasons to Join Our Team
- Early-stage well-funded startup, with great customer momentum.
- Be catalyst to deliver a truly scalable disruptive product.
- Solve first order problems in distributed computing, machine learning and personalization.
- Rockstar team and leadership.
- Great benefits (e.g., Healthcare, Fitness passes, etc.)
- Attractive equity and compensation.
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About Prezent:
HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,500+ companies across industries and 23M+ developers worldwide. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!HackerRank is a proud equal employment opportunity and affirmative action employer.
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