Client Partner
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Location
Remote (USA)
Type
Full-Time
Department
Sales
Salary
$60,000 USD
Job Description:
Posted on:
July 25, 2024
We are looking for an experienced, inquisitive, and highly analytical sales operations analyst to join our sales operations department. A passionate data-centric storyteller to help conceptualize and dig deeper into the data to guide us through decision-making scenarios. This person will play an influential role in the day-to-day and overall strategy of the sales operations department and help inform stakeholders with data to drive better business decisions.
Key Responsibilities:
- Supports data collection and analysis of Salesforce performance across all regions.
- Leverages proprietary data sets to generate insight through descriptive statistics to help monitor our KPI’s, targets, and business drivers.
- Helps with the development of dashboards and automation of the sales performance reporting for the executive team in a timely manner.
- Assists with modeling and calculations of annual commission plans during budget season.
- Generates forecast and sales analysis reports
- Builds data/insights for presentation slides to support global monthly and quarterly senior executive presentations.
- Responds to ad-hoc quantitative and qualitative sales analysis on current quarter and future quarter metrics and insights against targets.
Must Haves:
- Collaborative and supportive of teammates. Leads with positivity and demonstrates attention to detail when engaging with stakeholders.
- Build relationships with others in the department and work effectively with cross functional teams like finance, marketing, inside sales, sales and accounting.
- 5+ years of experience working with sales data.
- Ability to manage multiple requests/projects, while proactively packaging insights in support of the sales operations function.
- Ability to take initiative on reporting with little direction.
- Understanding of key sales metrics and alignment to business requirements.
- Excellent Excel, Powerpoint and Word knowledge.
- Experience using Salesforce CRM.
- Excellent verbal and interpersonal communication.
Benefits & Perks:
We have a full package of competitive benefits and perks, which include:
- One-time home office set up stipend
- Monthly Remote Work Enablement Stipend
- Professional Development Reimbursement
- Wellbeing Benefits (Headspace, etc)
- Flexible paid time off, paid leave for new parents, and flexible work hours
- Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
- Employee stock options
Location: 100% remote
Employee Location: US
Role: Client Partner
Job Type: Full-Time
As a Client Partner, you will be the strategic lead for managing and growing relationships within our largest customer accounts. This role requires a proactive and consultative approach to ensure our customers are maximizing the value of our platform while identifying new opportunities for expansion across different teams and departments. Your success will directly impact our growth trajectory and the overall success of our customers.
You will be working on:
- Client Relationship Management: Serve as the primary point of contact for a portfolio of our largest and most strategic customers, ensuring strong, long-lasting relationships by deeply understanding their business needs and objectives.
- Strategic Account Growth: Identify and execute on expansion opportunities within existing accounts, focusing on cross-team and cross-departmental growth to drive additional revenue streams.
- Customer Success Collaboration: Partner closely with our Customer Success team to ensure customer satisfaction, retention, and expansion. Act as a bridge between the customer and internal teams to advocate for their needs.
- Quarterly Business Reviews (QBRs): Lead and participate in QBRs with key stakeholders, providing insights and recommendations to optimize the customer’s use of our platform.
- Market Insights: Stay informed on industry trends and the competitive landscape to better position our solutions within the customer's organization.
- Contract Negotiation: Work alongside our legal and finance teams to manage contract renewals, upsell opportunities, and ensure favorable terms for both the customer and our company.
We are looking for:
- Experience: 5+ years of experience in account management, client services, or sales, ideally within the SaaS or enterprise software industry. Experience in biotech / pharma / healthcare is a plus.
- Track Record: Proven success managing and growing large, complex accounts, particularly with strategic and high-value customers.
- Demonstrated Success: high quartile achievement in sales / client partner roles
- Sales Acumen: Strong ability to identify new opportunities within existing accounts and close high-value deals.
- Relationship Building: Exceptional interpersonal and communication skills with the ability to build rapport and trust with senior stakeholders.
- Problem-Solving: A consultative mindset with strong analytical and problem-solving abilities.
- Collaborative: A team player who can work effectively across different departments, including Customer Success, Product, and Marketing.
- Education: Bachelors degree in Business, Marketing, or a related field; MBA is a plus.
About Prezent:
Prezent is a VC-funded AI-powered communication productivity platform for enterprise teams. Prezent empowers enterprise teams to create hyper-personalized business presentations fast and distribute them instantly. It’s the only AI-powered platform that combines audience empathy, business understanding and beautiful design. Individuals save 60% – 70% of time to make presentations. Founder and CEO (Rajat Mishra) was the ex-Senior Vice President at Cisco Systems running a $14B CX business. He has been recognized by Wharton Business School’s and Silicon Valley’s “40 under 40”. The founding team are proven engineering and product leaders and experts in this space. Initial customer and investor interest are very strong. This is an opportunity to join a growing and A+ team, to own a large piece of the engineering and build the next-great company. Attractive compensation and equity.
Top Reasons to Join Our Team
- Early-stage well-funded startup, with great customer momentum.
- Be catalyst to deliver a truly scalable disruptive product.
- Solve first order problems in distributed computing, machine learning and personalization.
- Rockstar team and leadership.
- Great benefits (e.g., Healthcare, Fitness passes, etc.)
- Attractive equity and compensation.
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About Prezent:
HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,500+ companies across industries and 23M+ developers worldwide. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!HackerRank is a proud equal employment opportunity and affirmative action employer.
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